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Refund Policy

At, your satisfaction is paramount - you will always enjoy a 30-day Money Back Guarantee. It works very simple. When you make a purchase with us, regardless of value, you can return the product(s) within 30 days from the date we first shipped your order for refund or replacement.Whether the product is defective, seems defective, or that you change your mind and simply do not like it, you are welcome to send it back to us and we will issue you a FULL REFUND once we have received the product in question.However, the original and return shipping and handling charges will not be refunded or reimbursed under all circumstances. And we are not responsible for returned products lost in post.

Please follow Return Merchandise Authorization Procedure (RMA) for return/exchange/refund

1. If you would like to return your product(s) for repair / replacement / refund, please kindly contact our customer service representatives for an authorized RMA number. Email to : This e-mail address is being protected from spambots. You need JavaScript enabled to view it

2. Warranty period: 1 year unless otherwise stated on the product page.

3. Warranty will be voided if returned products are abused, mishandled, modified, misused, physically or inflicted damaged by users. We reserve the right to charge a repair fee of 40% of the invoice amount if the warranty expired or is voided.

4. offers 30-Day Money Back Guarantee to our customers. If you receive a faulty product(s) or are not satisfied with our product(s), you have the right to return the product(s) to us within 30 days from the dispatched date of your first order for refund of the product price (shipping fee will not be refunded). You will enjoy this guarantee when you purchased ANY product(s) at

5. If items are shipped under the “FREE SHIPPING” scheme, a nominal fees of 20% of the product value (as the original postage) will be deducted from the refund.

6. ANY items damaged during transit are not eligible for a refund. If the returned package is lost in transit and it is not insured, sender is responsible for the loss. Insured package with tracking numbers is strongly recommended.

7. Kenny store may revise these terms and conditions at any time without prior notice.

8. If you are returning the product for exchange, you will have to send it back first. Upon receipt of the return product, we will send to the factory for repair or replacement. Normally, this takes about 1 - 3 BUSINESS days but sometimes, factory might take longer than expected to replace the product and we will do our best to follow up.  Alternatively, you can make a new purchase on for the same product and once we receive the return product, we will issue a full refund. Please notify us separately via email if you want to take up this option.


1. When you need to return any items to, please contact our customer service representatives for valid a RMA number within the stated warranty period. Email to : This e-mail address is being protected from spambots. You need JavaScript enabled to view it

2. RMA number must be printed or clearly indicated on the package.

3. Items must be returned within 7 days after the RMA number is issued. Insured package with tracking numbers is strongly recommended.

4. You can contact us via email for the status of the returned item(s).

5. One RMA number is only valid for one product. Should you decided to return more than 1 product for RMA at the same time, you need to indicate all your RMA number on the package.

6. Items returned without any valid RMA number will be rejected

7. Buyers are responsible for all return postage under all circumstances and we are responsible for all postage incurred in returning the product to the buyers.

Last Updated ( Tuesday, 06 December 2016 19:55 )  

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